In a hotel
During the 16:00–19:00 check-in rush, the agent answers first — bookings, late arrivals, and amenity requests captured before reception is overwhelmed.
Learn moreReceptionist
24/7 call handling. Greets callers, takes messages, and transfers to the right person.
10:42
Voice AI in action: Receptionist
After-hours support
1:15
Call routing
0:49
Loan inquiry
1:18
New patient practice inquiry
1:49
When every line rings
First voice on the line — peak hours, after hours, every time.
Four settings where the agent picks up first — peak overflow, late-night arrivals, after-hours intake, and citizen routing — so the team only sees the calls that actually need a person.
In a clinic
Calls after closing time get categorised by reason and urgency. The team starts the next morning with a clean list, not a voicemail pile.
Learn more
In a firm
New client inquiries get a structured first contact — matter type captured, conflicts flagged, partner time protected.
Learn more
At a citizen office
Citizens reach an answer in their language — opening hours, document lists, departmental routing — without a queue at the desk.
Learn more
Try it now
Test the Agent live.
Enter your number — your phone rings within 30 seconds.
How we start
Bring receptionist into your day.
We start small: one call type, clear answers, then a pilot on real calls — not everything at once.
01
Pick the call type
We pick one specific call type that ties up your team most each day.
Greeting + routing rules · 60 min · with your front-desk lead
02
Set answers and limits
You decide what the AI may say, what it captures, and when it hands the call to your team.
Phone system + CRM connection · 1–2 weeks · GDPR-aligned
03
Run it live, review weekly
A controlled slice goes live. You listen in, read transcripts, and tune what is not working yet.
Pilot · 4 weeks · measured against first-call resolution and routing accuracy
What changes
Four effects a receptionist pilot makes visible.
First-call resolution share
Calls the agent fully resolves vs. those routed to a person.
Time-to-route
How fast a call reaches the right person — with full context attached.
After-hours capture rate
Calls outside opening hours, structured for the morning team.
Multilingual coverage
Share of callers handled in their own language without escalation.
Happy to support the rollout too — from the first step all the way to going live. Book a short demo and we'll show how it could look for your team.
FAQ
Voice AI for
Receptionist.
What does Receptionist automate?
24/7 call handling. Greets callers, takes messages, and transfers to the right person. This use case handles repetitive call volume while escalating complex conversations to your team.
Which industries use this use case?
Typical industries include Real Estate, Professional Services, Hospitality, Public Authorities.
How quickly can this go live?
Most teams launch a first production-ready version within a few days, then optimize based on real conversations.
Can calls be handed off to human staff?
Yes. You can configure rules for immediate transfer by intent, urgency, business hours, or customer type.
What should we prepare before launch?
Prepare your call goals, transfer rules, business-hour logic, and required system integrations (calendar, CRM, ticketing).
Why itellicoAI
Voice AI that fits how European operations actually work.
GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.
Scoped launches, not pilots that drift.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Plan
Scope, goals, owners
Train
Knowledge + providers
Test
Quality review
Live
Production traffic
Telephony that holds under load.
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Fluent in any language.
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?
+ 45 more languages
Low-latency calling across Europe.
Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.
- Frankfurt25ms
- Vienna35ms
- Amsterdam45ms
- London65ms
- Madrid95ms
Every call has an owner after it ends.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports
Want to see this live?
Hear how voice AI sounds for receptionist — and where it delivers impact first.