Reservations & availability
Availability, room, and cancellation questions get answered while guests are still ready to book direct.
Voice AI for hotels and restaurants
Captures bookings around the clock, answers parking and breakfast questions, handles guests in their language, and writes the request straight into your PMS or reservation system — so the team has time for the moments that matter.
10:42
How Voice AI sounds in hotels and restaurants
Hotel information inquiry
2:05
Hotel reservation booking
1:13
At the front desk
Where Voice AI shows up in a hotel day.
Five recurring moments where the agent answers first — so reception, restaurant, and concierge stay with the guest in front of them.
Guest requests
Arrival times, amenity requests, and language needs get captured without overloading reception.
Restaurant bookings
Diners book, change, or cancel a table without pulling staff off the floor mid-service.
Peak-time overflow
Check-in and arrival waves get covered without lowering the experience for the guest at the desk.
Late arrivals & after-hours
Late arrival changes and after-hours questions are captured calmly, ready for the morning shift.
Try it now
Test the Agent live.
Enter your number — your phone rings within 30 seconds.
Three steps to live
Bring Voice AI to the front desk and the restaurant — step by step.
A clear path, visible relief at each step — and a team that quickly sees what the agent is for during the check-in rush and the Friday-night service.
01
Pick the call type
You choose the 1–2 call types that block the team most — reservation requests, parking and breakfast questions, late check-in, after-hours enquiries.
Visible within days: where routine calls eat reception time and floor time.
02
Set answers and limits
You decide what the agent may say, what it captures into the PMS, and when it routes the call to reception or the F&B lead.
Consistent answers, clean handoff — VIP and group requests always go to a person.
03
Run it live
The pilot runs on real routine calls. Each week the numbers show what works and where to fine-tune.
Four weeks of controlled operation — no annual contract.
What changes
What we measure in the first month
After-hours bookings captured
Reservations and enquiries logged outside opening hours that would otherwise have gone to voicemail or an OTA.
Inbound enquiry conversion
Share of inbound calls that turn into a confirmed reservation in the PMS or reservation system.
Multilingual call coverage
Share of guest calls handled directly in DE, EN, IT, or FR without a callback or staff escalation.
No-show recovery rate
Tables and rooms saved by 24h confirmation calls and a real reschedule path.
Happy to support the rollout too — from the first call type to going live across properties or outlets. Book a short demo and we'll show you how it would look in your house.
Stack
We meet your stack.
And anything else with an API. We connect to your systems — you don't switch.
Phone systemsHotel and restaurant systems
Telekom
Vodafone
Microsoft Teams
NFON
sipgate
placetel
STARFACE
3CX
Enreach
peoplefone
Aircall
Twilio
Mews
Apaleo
protel
Sihot
ASA Hotelsoftware
HS/3 Hotelsoftware
SiteMinder
DIRS21
Cultswitch
aleno
Resmio
Quandoo
Gastronovi
Vectron
and many more
FAQ
Voice AI in
hotels and restaurants.
Where does guest data go on a call?
Calls run on GDPR-aligned infrastructure. The data flow — what is captured, where transcripts live, who can read them, how long they're kept — is documented for your DPO before the pilot starts. Your PMS stays the source of record.
Will it connect to our PMS and reservation system?
Mews, Apaleo, protel, Sihot, ASA Hotelsoftware, HS/3, SiteMinder, DIRS21, Cultswitch, aleno, Resmio, Quandoo, and Gastronovi all connect through their existing interfaces. Anything else with an API connects the same way — the agent reads availability, books the slot, writes the request.
Doesn't a phone agent take the warmth out of hospitality?
The agent takes the routine 80% — parking, breakfast hours, late check-in, simple reservation requests — so the team has time for the moments that matter: the welcome at arrival, the table recommendation, the regular guest by name. The warmth stays where it belongs.
What does the team see at 7am on a Monday?
Overnight calls arrive structured by category — reservation, change, cancellation, group enquiry, late arrival — sorted by your rules. Not a voicemail list. The morning shift opens the day with a queue, not a backlog.
Can it speak Italian, French, English next to German?
Yes. The agent detects the language the guest opens with and switches without asking. It works across the languages your guests actually call in — including dialect-coloured German from Bavaria, Switzerland, and Austria.
What if the pilot doesn't work for our property?
Four weeks of pilot operation, success criteria agreed up front, no annual lock-in. If the numbers don't move, you decide against the rollout — and keep what you learned about your call mix.
Why itellicoAI
Voice AI that fits how European operations actually work.
GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.
Scoped launches, not pilots that drift.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Plan
Scope, goals, owners
Train
Knowledge + providers
Test
Quality review
Live
Production traffic
Telephony that holds under load.
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Fluent in any language.
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?
+ 45 more languages
Low-latency calling across Europe.
Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.
- Frankfurt25ms
- Vienna35ms
- Amsterdam45ms
- London65ms
- Madrid95ms
Every call has an owner after it ends.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports
Want to see this live?
Hear how voice AI sounds in your industry — and where it delivers impact first.