Appointment booking
New and returning patients book, reschedule, or cancel — without tying up the front desk during peak hours.
Voice AI for medical practices
Books appointments, captures after-hours requests, spots urgent language, and documents the next step without giving medical advice.
10:42
How Voice AI sounds in medical practices
Annual check-up booking
1:25
New patient practice inquiry
1:49
In practice
Where Voice AI shows up in a clinic day.
Five recurring moments where the agent picks up the phone first — so the front desk, doctors, and pharmacists keep their focus on the patient in front of them.
Reminders & no-show prevention
Confirm upcoming visits and follow up fast when a slot is at risk.
After-hours intake
Capture late-night and weekend requests in a structured way so urgent cases stand out the next morning.
Prescription renewals
Routine renewal requests get qualified and queued for the doctor, instead of pulling staff off the counter.
Patient questions
Hours, directions, insurance, and visit prep get answered instantly — only escalations reach a human.
Try it now
Test the Agent live.
Enter your number — your phone rings within 30 seconds.
Three steps to live
Bring Voice AI into your practice — step by step.
A clear path, visible relief at each step — and a team that quickly sees what Voice AI is for.
01
Pick the call type
You choose the 1-2 call types that block reception most — appointments, cancellations, simple questions.
Visible within days: where routine calls eat up time.
02
Set answers and limits
You decide what the AI may say, what it should note, and when it hands the call to your team.
Consistent answers, clean handoff — medical questions always go to the team.
03
Run it live
The pilot runs on real routine calls. Each week the numbers show what works and where to fine-tune.
Four weeks of controlled operation — no annual contract.
What changes
Four effects you see within four weeks.
Better reachability
Calls after hours and during peaks are picked up reliably.
Reception relieved
Fewer callbacks — more time for the patient at the desk.
Clean handoffs
Calls that need a person arrive with a full note.
Better utilization
Cancellations are spotted fast and slots are reused.
Happy to support the rollout too — from the first step all the way to going live. Book a short demo and we'll show you how it could look in your practice.
Stack
We meet your stack.
And anything with an API. We meet your stack — you don't switch.
Phone systemsPractice management
Telekom
Vodafone
Microsoft Teams
NFON
sipgate
placetel
STARFACE
3CX
Enreach
peoplefone
Aircall
Twilio
CGM
medatixx
tomedo
doctorly
Medical Office
Epikur
Elefant
psyprax
samedi
Doctolib
jameda
etermin
drflex
and many more
FAQ
Voice AI in
medical practices.
Where does patient data go on a call?
Calls run on GDPR-aligned infrastructure. The data flow — what is captured, where transcripts live, who can read them, how long they're kept — is documented for your DPO before the pilot starts. Your PMS stays the source of record.
Will it connect to our practice management system?
We connect to CGM, Tomedo, Medatix, doctorly, samedi, etermin, and drflex out of the box. Any other system with an API connects the same way — the agent reads availability, books the slot, writes the note.
What does the team see at 7am on Monday?
Overnight calls arrive structured by category — appointment, refill, billing, urgent — sorted by your rules. Not a voicemail list. The team works through it, not against it.
What happens if the caller is having an emergency?
The agent recognises emergency patterns, gives the caller the emergency number, and flags the call to your team. It does not give medical advice — that line is hard.
Can it speak Turkish, Bosnian, Romanian?
Yes. The agent detects the caller's language and switches without asking. It works across the languages your patients actually call in.
What if the pilot doesn't work for our practice?
Four weeks of pilot operation, success criteria agreed up front, no annual lock-in. If the numbers don't move, you decide against the rollout — and keep what you learned about your call mix.
Why itellicoAI
Voice AI that fits how European operations actually work.
GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.
Scoped launches, not pilots that drift.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Plan
Scope, goals, owners
Train
Knowledge + providers
Test
Quality review
Live
Production traffic
Telephony that holds under load.
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Fluent in any language.
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?
+ 45 more languages
Low-latency calling across Europe.
Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.
- Frankfurt25ms
- Vienna35ms
- Amsterdam45ms
- London65ms
- Madrid95ms
Every call has an owner after it ends.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports
Want to see this live?
Hear how voice AI sounds in your industry — and where it delivers impact first.