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Voice AI for solar installers and EPC contractors

Catches evening and weekend PV enquiries, qualifies before the site visit, follows up on open quotes, and routes monitoring alarms to dispatch — instead of letting leads sit in voicemail while installers are on the roof.

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10:42

How Voice AI sounds in solar installers and EPC contractors

Solar installation inquiry

1:48

Outage report — system barely producing

2:00
On site

Where Voice AI shows up in a solar day.

Five recurring moments where the agent qualifies first — so sales and operations spend time on real projects.

  • Solar sales rep at a calm desk with a brochure and headset, single laptop in front.

    Lead qualification

    Roof type, ownership, location, and urgency get qualified before sales spends real time.

  • Consultant at a tidy table with a tablet showing a simple roof diagram.

    Consultation booking

    Qualified interest turns into consultation slots while the buyer is still engaged.

  • Installer in a high-vis vest holding a clipboard on a clean rooftop with solar panels.

    Site survey scheduling

    Site visits get scheduled with the right context, so the installer is not driving for nothing.

  • Project manager at a calm office desk with a single laptop and a building plan.

    Project & install status

    Project status and document questions stop pulling operations into every call.

  • Quiet field office in the evening with a single phone and a hard hat on a desk.

    After-hours callbacks

    Late-day questions are captured cleanly so the next morning starts with a clear list.

Try it now

Test the Agent live.

Enter your number — your phone rings within 30 seconds.

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Three steps to live

Bring Voice AI into the sales line and the service desk — step by step.

A clear path, visible relief at each step — and a team that quickly sees what the agent is for on a busy Saturday afternoon.

01

Pick the call type

You choose the 1–2 call types that block the team most — new PV enquiries, quote follow-up, monitoring alarms, wallbox or heat-pump combi requests.

Visible within days: where leads drop and where the team loses time.

02

Set answers and limits

You decide what the agent may say, what it captures into the CRM, and when it routes the call to sales, project lead, or dispatch.

Consistent answers, clean handoff — funding advice and fault diagnosis stay with people.

03

Run it live

The pilot runs on real evening, weekend, and follow-up calls. Each week the numbers show what works and where to fine-tune.

Four weeks of controlled operation — no annual contract.

What changes

What we measure in the first month

Captured leads after hours

Evening and weekend enquiries that turn into a lead in the CRM, not a voicemail.

Site-visit booking rate

Qualified enquiries that turn into a booked site visit on the technician calendar.

Quote follow-up coverage

Share of open offers called back on day five with notes written into the CRM.

Service intake separation

Monitoring alarms and fault calls routed straight to dispatch instead of mixing with new business.

Happy to support the rollout too — from the first call type to going live across regions and service. Book a short demo and we'll show you how it would look in your installer business.

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Stack

We meet your stack.

And anything else with an API. We connect to your systems — you don't switch.

Phone systemsSolar planning, monitoring, and storage

  • Telekom

  • Vodafone

  • Microsoft Teams

  • NFON

  • sipgate

  • placetel

  • STARFACE

  • 3CX

  • Enreach

  • peoplefone

  • Aircall

  • Twilio

  • PV*SOL

  • Aurora Solar

  • OpenSolar

  • SMA Solar

  • Fronius

  • SolarEdge

  • Enphase

  • sonnen

  • SENEC

  • Viessmann ViGuide

  • KEBA

  • Wallbox

and many more

FAQ

Voice AI in
solar installers and EPC contractors.

Where does customer and roof data go on a call?

Calls run on GDPR-aligned infrastructure. The data flow — what is captured, where transcripts live, who can read them, how long they're kept — is documented for your DPO before the pilot starts. Your CRM stays the source of record.

Will it connect to our planning and CRM tools?

PV*SOL, Aurora Solar, OpenSolar, plus the inverter and storage portals from SMA, Fronius, SolarEdge, Enphase, sonnen, and SENEC connect through their existing interfaces. Heat-pump and wallbox portals (Viessmann ViGuide, KEBA, Wallbox) connect the same way. Anything else with an API — your CRM, your dispatch tool — connects through that.

What does the team see at 7am on Monday?

Weekend and evening calls arrive structured by category — new PV enquiry, storage retrofit, wallbox request, monitoring alarm, funding question — sorted by your rules. Sales walks into a qualified queue, dispatch into a separate one. Not a voicemail list.

Does the agent answer KfW and BAFA funding questions?

The agent recognises funding questions and routes them to the person on your team who handles them. It does not give funding advice — that line is hard. Same posture as a service advisor at the front desk: capture the question, name a time for a callback, hand off cleanly.

What happens when a customer calls about a fault?

The agent captures plant ID, symptom, and contact, separates the call from new business, and routes it to your service dispatch — where the call should land in the first place. It does not interpret fault codes; technicians do that.

What if the pilot doesn't work for our installer business?

Four weeks of pilot operation, success criteria agreed up front, no annual lock-in. If captured leads and quote-follow-up coverage don't move, you decide against the rollout — and keep what you learned about your call mix.

Why itellicoAI

Voice AI that fits how European operations actually work.

GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.

Scoped launches, not pilots that drift.

Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.

Plan

Scope, goals, owners

Train

Knowledge + providers

Test

Quality review

Live

Production traffic

Telephony that holds under load.

Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.

99.95% uptime

Fluent in any language.

Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.

ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?

+ 45 more languages

Low-latency calling across Europe.

Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.

  • Frankfurt
    25ms
  • Vienna
    35ms
  • Amsterdam
    45ms
  • London
    65ms
  • Madrid
    95ms

Every call has an owner after it ends.

Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.

Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports

Want to see this live?

Hear how voice AI sounds in your industry — and where it delivers impact first.

Book a demo