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AI Agents

Configure how every agent thinks, talks, and acts — in one place. Prompts, knowledge, providers, tools, and handoff rules.

Try it for free
itellicoAI agent prompt editor with knowledge base panel — visual builder for prompts, knowledge, and tools

How an agent is built

Four building blocks make an agent.

Configuration, knowledge, voice, and tools — together they decide how your agent sounds, what it knows, and what it can do.

01 / 04

Agent Configuration

Decide how your agent answers, asks questions, hands off, and ends the call — long before it talks to a real customer.

  • Give your agent a personality that fits your brand — name, role, and the languages it speaks
  • Choose how it opens a call: a fixed line, a fresh greeting each time, or letting the caller speak first
  • Sounds like a real person — knows when to pause, when to listen, when to step in
  • Built-in safety net so calls never run on forever

Agent · Tom

Live
  • Voicede-AT · Brian
  • LanguageMultilingual
  • ModelGPT-4o
  • StyleConsistent
02 / 04

Knowledge & Prompts

Build answers on your FAQs, policies, product info, booking rules, and clear handoff lines — all written down so your team can review every change.

  • Feed the agent your FAQs, policies, and product info — from PDFs, Word, Excel, websites, or pasted text
  • Manage everything in folders, all in one place
  • Templates and step-by-step guidance for writing the agent’s prompt — no prompt-engineering background needed
  • Pulls only the relevant info into each call — even from very large knowledge bases

Knowledge Bases

  • Product & Pricing Guide7 docs
  • Sales Playbook12 docs
  • Support FAQ23 docs

Indexed · synced · searchable from the prompt.

03 / 04

Models, Voices & Transcribers

Pick the brain, the voice, and the listening for each agent — and switch any of them whenever something better comes along.

  • Pick the AI behind your agent — OpenAI, Anthropic Claude, Groq, or a German-hosted Microsoft option
  • Choose from dozens of voices and listen to each one in peace before you decide
  • Over 100 languages — German, Austrian, and Swiss German included
  • Clone your own voice from a short recording — your brand’s sound on every call

Provider Stack

Voice
ElevenLabsCartesiaAzure
Model
OpenAIAnthropicGemini
Transcribe
DeepgramAzure
04 / 04

Tools

Your agent does the work — booking, transferring, looking things up — without you having to step in.

  • Transfer the call to a colleague — with hold music and a friendly handover message
  • Book calendar appointments live during the call — confirmations sent by email and SMS
  • Connect to your CRM, ticket system, or anything else you already use
  • Add ready-made tools so your agent can do new things without you writing code

Tools

  • Calendar booking
  • CRM contact lookup
  • Send SMS confirmation
  • Transfer to human

Next step

Set up your first agent.

Bring it all together — call goal, knowledge, voice, and handoff rules — and launch with confidence.

Try it for free

30 free minutes · No credit card