Service & inspection booking
Service, tire change, and inspection bookings get captured without pulling advisors off the bay during peak times.
Voice AI for dealerships and workshops
Books service slots and test drives, captures after-hours and breakdown requests, answers parts and price questions, and writes the job ticket straight into your DMS — without dragging mechanics out of the bay.
10:42
How Voice AI sounds in dealerships and workshops
Booking a Service Appointment
2:09
Booking a test drive — first EV
2:08
In the workshop
Where Voice AI shows up in a dealer day.
Five recurring moments where the agent picks up first — so service advisors, salespeople, and parts staff stay with the customer in front of them.
Test drive coordination
Buyers schedule test drives and ask about availability before they take a salesperson off the floor.
Parts & availability
Repeat questions on stock, fitment, and lead times get answered while the parts desk keeps moving.
Recall & maintenance outreach
Outbound campaigns for recalls, recommended maintenance, and trade-in interest go out without burning the team.
After-hours quotes
Quote and stock questions captured after hours land on the right desk the next morning, with context.
Try it now
Test the Agent live.
Enter your number — your phone rings within 30 seconds.
Three steps to live
Bring Voice AI into the workshop and the showroom — step by step.
A clear path, visible relief at each step — and a team that quickly sees what the agent is for on a Monday morning.
01
Pick the call type
You choose the 1–2 call types that block the team most — service appointments, MOT bookings, parts enquiries, test-drive requests.
Visible within days: where routine calls eat up bay time and counter time.
02
Set answers and limits
You decide what the agent may say, what it captures into the DMS, and when it routes the call to the service advisor or sales team.
Consistent answers, clean handoff — diagnosis stays with the workshop.
03
Run it live
The pilot runs on real routine calls. Each week the numbers show what works and where to fine-tune.
Four weeks of controlled operation — no annual contract.
What changes
What we measure in the first month
Routine call share
Calls the agent fully resolves vs. those passed to the team.
Booking conversion
Service and test-drive enquiries that turn into a confirmed slot.
After-hours requests captured
Structured by category — service, parts, test drive, breakdown — sorted by your rules.
Slot recovery rate
Workshop bays kept loaded by 24h reminders and a real reschedule path.
Happy to support the rollout too — from the first call type to going live across branches. Book a short demo and we'll show you how it would look in your dealership.
Stack
We meet your stack.
And anything else with an API. We connect to your systems — you don't switch.
Phone systemsDealership and workshop systems
Telekom
Vodafone
Microsoft Teams
NFON
sipgate
placetel
STARFACE
3CX
Enreach
peoplefone
Aircall
Twilio
Loco-Soft
Werbas/KSR
Nextlane
GeNesys
MotionData Vector
easyWerkstatt
autohaus DIGITAL
MotorK
Catama
TOPMOTIVE
TecAlliance / TecCom
and many more
FAQ
Voice AI in
dealerships and workshops.
Where does customer and vehicle data go on a call?
Calls run on GDPR-aligned infrastructure. The data flow — what is captured, where transcripts live, who can read them, how long they're kept — is documented for your DPO before the pilot starts. Your DMS stays the source of record.
Will it connect to our DMS?
Loco-Soft, Werbas/KSR, Nextlane, GeNesys, MotionData Vector, easyWerkstatt, autohaus DIGITAL, MotorK, and Catama all connect through their existing interfaces. Anything else with an API connects the same way — the agent reads availability, books the slot, writes the note.
What does the team see at 7am on Monday?
Overnight calls arrive structured by category — service, parts, test drive, breakdown, complaint — sorted by your rules. Not a voicemail list. The advisor opens the day with a queue, not a backlog.
What happens on a breakdown call?
The agent recognises breakdown patterns, captures vehicle, location, and symptom, and routes the call straight to your service advisor or breakdown line. It does not diagnose the fault — that line is hard.
Can it handle the languages our customers actually call in?
Yes. The agent detects the caller's language and switches without asking. Strong dialect — Bavarian, Swiss German, Austrian — is handled the same way as standard German.
What if the pilot doesn't work for our dealership?
Four weeks of pilot operation, success criteria agreed up front, no annual lock-in. If the numbers don't move, you decide against the rollout — and keep what you learned about your call mix.
Why itellicoAI
Voice AI that fits how European operations actually work.
GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.
Scoped launches, not pilots that drift.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Plan
Scope, goals, owners
Train
Knowledge + providers
Test
Quality review
Live
Production traffic
Telephony that holds under load.
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Fluent in any language.
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?
+ 45 more languages
Low-latency calling across Europe.
Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.
- Frankfurt25ms
- Vienna35ms
- Amsterdam45ms
- London65ms
- Madrid95ms
Every call has an owner after it ends.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports
Want to see this live?
Hear how voice AI sounds in your industry — and where it delivers impact first.