01
Pick the call type
We pick one specific call type that ties up your team most each day.
Question set + trigger events · 60 min · with your CX lead
Surveys & Feedback
Outbound calls that collect customer feedback, NPS, or post-service surveys — structured to your questions, no manual entry.
10:42
Voice AI in action: Surveys & Feedback
Market research — travel preferences
1:54
Try it now
Test the Agent live.
Enter your number — your phone rings within 30 seconds.
How we start
Bring surveys & feedback into your day.
We start small: one call type, clear answers, then a pilot on real calls — not everything at once.
02
Set answers and limits
You decide what the AI may say, what it captures, and when it hands the call to your team.
CRM + survey-tool connection · 1–2 weeks · GDPR-aligned
03
Run it live, review weekly
A controlled slice goes live. You listen in, read transcripts, and tune what is not working yet.
Pilot · 4 weeks · measured against response rate and detractor follow-up speed
What changes
Four effects a surveys pilot makes visible.
Response rate
Share of contacts who pick up and complete the survey.
Completion rate
Share of started calls that finish with structured answers — not partials.
Detractor follow-up speed
Hours from a low score to a human callback — shorter is better.
Verbatim coverage
Open-ended comments captured and themed — beyond just an NPS score.
Happy to support the rollout too — from the first step all the way to going live. Book a short demo and we'll show how it could look for your team.
FAQ
Voice AI for
Surveys & Feedback.
What does Surveys & Feedback automate?
Outbound calls that collect customer feedback, NPS, or post-service surveys — structured to your questions, no manual entry. This use case handles repetitive call volume while escalating complex conversations to your team.
Which industries use this use case?
Typical industries include Retail & E-Commerce, Hospitality, Healthcare, Automotive, Financial Services, Insurance, Contact Centers, Public Authorities.
How quickly can this go live?
Most teams launch a first production-ready version within a few days, then optimize based on real conversations.
Can calls be handed off to human staff?
Yes. You can configure rules for immediate transfer by intent, urgency, business hours, or customer type.
What should we prepare before launch?
Prepare your call goals, transfer rules, business-hour logic, and required system integrations (calendar, CRM, ticketing).
Why itellicoAI
Voice AI that fits how European operations actually work.
GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.
Scoped launches, not pilots that drift.
Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.
Plan
Scope, goals, owners
Train
Knowledge + providers
Test
Quality review
Live
Production traffic
Telephony that holds under load.
Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.
99.95% uptime
Fluent in any language.
Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.
ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?
+ 45 more languages
Low-latency calling across Europe.
Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.
- Frankfurt25ms
- Vienna35ms
- Amsterdam45ms
- London65ms
- Madrid95ms
Every call has an owner after it ends.
Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.
Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports
Want to see this live?
Hear how voice AI sounds for surveys & feedback — and where it delivers impact first.