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Voice AI for estate agents and property managers

Books viewings, pre-qualifies prospects on Schufa and household fit, triages tenant maintenance requests, captures after-hours emergencies, and writes the structured request straight into onOffice, FlowFact, or your property-management system — without giving legal or tenancy advice.

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10:42

How Voice AI sounds in estate agents and property managers

Property inquiry

1:17

Move-in defect report

1:44
On the listing

Where Voice AI shows up in an agent day.

Five recurring moments where the agent triages first — so brokers spend their time on serious buyers, sellers, and tenants.

  • Real estate agent in a tidy entryway holding house keys, bright modern apartment behind.

    Viewing coordination

    Viewing requests turn into clear time slots instead of repeated back-and-forth.

  • Agent at a calm office desk on a phone headset, single laptop in front.

    Lead qualification

    Budget, timing, and location get qualified before agents commit calendar time.

  • Agent on the doorstep of a modest home with a tablet, no people in soft focus.

    Valuation requests

    Sellers and landlords get qualified before they hit the calendar.

  • Property manager at a small tidy office desk with a single screen, calm.

    Tenant & owner inquiries

    Property management questions get a clear path that does not eat sales time.

  • Empty bright modern living room with large windows and one open laptop on a side table.

    Listing & status updates

    Status, price, and availability questions stop pulling agents off live deals.

Try it now

Test the Agent live.

Enter your number — your phone rings within 30 seconds.

Book a demo
Three steps to live

Bring Voice AI into the brokerage and the property office — step by step.

A clear path, visible relief at each step — and a team that quickly sees what the agent is for on a Saturday morning or a Sunday evening.

01

Pick the call type

You choose the 1–2 call types that block the team most — viewing requests on a fresh listing, maintenance triage, after-hours emergencies, or pre-qualification on portal leads.

Visible within days: where routine calls eat up broker and property-manager time.

02

Set answers and limits

You decide what the agent may say, what it captures into the CRM or the property system, and when it routes the call to the broker, property manager, or on-call line.

Consistent answers, clean handoff — legal and tenancy questions stay with the broker.

03

Run it live

The pilot runs on real routine calls. Each week the numbers show what works and where to fine-tune.

Four weeks of controlled operation — no annual contract.

What changes

What we measure in the first month

Viewings booked

Inbound inquiries that turn into a confirmed slot in the agent calendar.

Qualified-lead share

Calls that pass Schufa, employment, and household-fit checks before reaching the team.

After-hours requests captured

Structured by category — viewing, maintenance, lockout, emergency — sorted by your rules.

Maintenance triage time

From tenant call to a sorted request in the property-management system.

Happy to support the rollout too — from the first call type to going live across branches and managed properties. Book a short demo and we'll show you how it would look in your agency or property office.

Book a demo
Stack

We meet your stack.

And anything else with an API. We connect to your systems — you don't switch.

Phone systemsBroker and property-management software

  • Telekom

  • Vodafone

  • Microsoft Teams

  • NFON

  • sipgate

  • placetel

  • STARFACE

  • 3CX

  • Enreach

  • peoplefone

  • Aircall

  • Twilio

  • onOffice

  • FlowFact

  • propstack

  • easysquare

  • Aareon

  • DOMUS

  • iX-Haus

  • RELion

  • immoware24

  • casavi

  • ImmoScout24

and many more

FAQ

Voice AI in
estate agents and property managers.

Where does caller and tenant data go on a call?

Calls run on GDPR-aligned infrastructure. The data flow — what is captured, where transcripts live, who can read them, how long they're kept — is documented for your DPO before the pilot starts. Your CRM or property-management system stays the source of record.

Will it connect to onOffice, FlowFact, or our property-management system?

onOffice, FlowFact, propstack, easysquare, Aareon, DOMUS, iX-Haus, RELion, immoware24, and casavi all connect through their existing interfaces. Anything else with an API connects the same way — the agent reads availability, books the viewing or opens the maintenance request, writes the note.

What does the team see at 7am on Monday?

Overnight calls arrive structured by category — viewing request, maintenance, lockout, emergency, complaint — sorted by your rules. Not a voicemail list. The lettings team and the property manager open the day with a queue, not a backlog.

Does the agent give legal or tenancy advice?

No. Brokers in DACH operate under regulated frameworks (§34c GewO in Germany, equivalents in Austria and Switzerland) and the agent is built to match: it triages, books, qualifies, and captures — it does not advise on tenancy law, deposit rules, or contract questions. Those calls go straight to the broker or property manager with full context.

What happens on a pipe burst or lockout call?

The agent recognises emergency patterns, captures apartment number, contact, and symptom, and routes the call straight to your on-call manager or the contracted Notdienst. It does not handle the emergency — that line is hard.

What if the pilot doesn't work for our agency?

Four weeks of pilot operation, success criteria agreed up front, no annual lock-in. If the numbers don't move, you decide against the rollout — and keep what you learned about your call mix.

Why itellicoAI

Voice AI that fits how European operations actually work.

GDPR in the call path. Voice tuned for EU/DACH. Calls tied to outcomes, tasks, and audit — without your team gluing it together.

Scoped launches, not pilots that drift.

Goal, knowledge, handoff rules, and provider choices are written down before live traffic. The rollout has an owner, a path, and an end date — not just a kickoff deck.

Plan

Scope, goals, owners

Train

Knowledge + providers

Test

Quality review

Live

Production traffic

Telephony that holds under load.

Multi-carrier routing, monitored failover, and runtime observability — so transfers actually go through and call records stay intact when traffic spikes.

99.95% uptime

Fluent in any language.

Same agent logic across English, German, French, Italian, Spanish, and 45+ more — with per-workflow language pinning and regional accent handling when it matters.

ENHow can I help you today?
DEWie kann ich Ihnen helfen?
FRComment puis-je vous aider ?
ITCome posso aiutarla?

+ 45 more languages

Low-latency calling across Europe.

Optimized WebRTC and SIP infrastructure — callers hear no delay, anywhere in Europe.

  • Frankfurt
    25ms
  • Vienna
    35ms
  • Amsterdam
    45ms
  • London
    65ms
  • Madrid
    95ms

Every call has an owner after it ends.

Reviews, follow-up tasks, and handoffs all tie back to the source conversation. No re-reading transcripts in a spreadsheet to figure out what to do next.

Quality Studio
Follow-up tasks
Handoff rules
Audit log + exports

Want to see this live?

Hear how voice AI sounds in your industry — and where it delivers impact first.

Book a demo