The candidates were thrilled. Many thanked us for reaching out. We could never have achieved this with a traditional call center — neither in time nor in quality.
Dr. Martin Zieger
CEO, Powerserv Austria GmbH
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78% goal-achievement on GDPR calls.
Powerserv runs two distinct outbound voice workflows on itellicoAI: DSGVO consent renewal for retained applicant data, and Hallo Bewerber first-touch calls — a combined compliance and candidate-experience use case.
78%
goal-rate
<5 min
avg first contact
~2 min
avg call
Challenge
Company
Two pressures hit at once. Compliance: GDPR obligations require periodic re-confirmation of consent for retained applicant data — manual phone outreach at the necessary scale isn't viable, and untouched records are a regulatory liability. Candidate experience: every minute between application and first contact erodes conversion. Email automations feel templated; phone callbacks come two days later, after the candidate has moved on.
HR & Recruiting
Solution
Use cases applied
Two voice agents handle the recurring calls. The DSGVO consent agent calls retained applicants, asks the single yes/no consent question, and logs the answer in a structured form — the system then renews or removes the record based on defined rules. The Hallo Bewerber agent calls new applicants after submission, confirms receipt, sets expectations on next steps, and hands the conversation to a recruiter when the question goes off-script.
Conclusion
Powerserv combines two scoped workflows with concrete outcomes: regulatory consent management plus a fast candidate touchpoint after application. The use cases transfer directly to other DACH staffing operators with retained applicant databases and ongoing application inflow.
Questions
Case Study
FAQ.
What was the primary outcome?
78% goal-rate.
Which use cases were used?
This deployment used Follow-up Calls, Lead Qualification, Receptionist.
Can similar teams replicate this approach?
Yes. The same rollout pattern can be adapted to your call flows, goals, and escalation model.
How quickly can this be implemented?
Most teams launch an initial version in days and then optimize with live call data.
What is the best first step to replicate this?
Start with one high-impact call flow, define transfer guardrails, and measure one clear KPI from day one.
Want similar results?
We can map your process and launch a voice AI use case tailored to your team.