Casanova uses voice AI as a 24/7 reception. It takes every call once the box office closes — reliably, in the voice of the house.
72%
calls resolved
24/7
inbound coverage
~2 min
avg resolution
0
missed calls
Challenge
Like many hospitality operators, Casanova lives on the phone. An unanswered call is a guest who doesn't book, or a question that stays open. Staffing reception across the hours guests actually call — late evenings, weekends, shoulder hours — is people-intensive and hard to keep consistent. Voicemail only fills the gap partially — many callers just hang up.
Entertainment
Solution
A voice agent picks up every call outside staffed hours, introduces itself as the venue's voice, answers the most common questions (location, hours, programme, reservations), and captures requests for the team — structured enough that the team doesn't start from scratch in the morning.
Conclusion
Casanova shows how Voice AI works as a 24/7 reception desk: one agent, one venue, a tightly scoped configuration. The same pattern transfers to other hospitality operators or similar service businesses — clinics, salons, property managers.
With itellico.ai we've taken our customer service to a new level. Our guests now get every detail about the artist programme and our venue around the clock — fast, simple, and always friendly. For us, that's a real load off the team and a noticeably better service experience.
Mag. Martin Reiter
Managing Partner, Casanova Vienna
Questions
72% calls resolved.
This deployment used Appointment Booking, Receptionist.
Yes. The same rollout pattern can be adapted to your call flows, goals, and escalation model.
Most teams launch an initial version in days and then optimize with live call data.
Start with one high-impact call flow, define transfer guardrails, and measure one clear KPI from day one.
We can map your process and launch a voice AI use case tailored to your team.
