Tire season fully covered — four brands, one reception.
Autohaus Ebner uses Voice AI across the dealership: front-desk reception, seasonal tire-hotel campaigns, brand-specific outbound, loyalty events, and an internal employee assistant — all the workflows mesh together.
24/7
reception coverage
×2
tire-season volume covered
0
missed bookings
4
brands, cleanly separated
Challenge
Company
Coordinating a multi-brand dealership group is demanding. Each brand (Omoda + Jaecoo, Dacia, Renault, used cars) has its own customer flows, its own seasonal campaigns, and its own loyalty events. Tire season swings the call volume up by a multiple twice a year. The service desk handles in-warranty questions from staff and walk-in customers in parallel. During peaks, that can get stressful for the team fast.
Automotive
Solution
Use cases applied
Several voice agents share the load. One picks up most inbound calls at reception. Tire season is covered by separate outbound campaigns per brand. Loyalty-day appointments get booked inside the call. Internally, a dedicated agent fields recurring team questions. The brands stay cleanly separated throughout.
Conclusion
Autohaus Ebner shows how a single account can carry several front-office workflows — reception, seasonal outbound, brand-specific outreach, loyalty events, and internal Q&A. For other dealership groups, retailers, or franchise operators, the setup is a concrete reference pattern.
Questions
Case Study
FAQ.
What was the primary outcome?
24/7 reception coverage.
Which use cases were used?
This deployment used Appointment Booking, Follow-up Calls, Lead Qualification.
Can similar teams replicate this approach?
Yes. The same rollout pattern can be adapted to your call flows, goals, and escalation model.
How quickly can this be implemented?
Most teams launch an initial version in days and then optimize with live call data.
What is the best first step to replicate this?
Start with one high-impact call flow, define transfer guardrails, and measure one clear KPI from day one.
Want similar results?
We can map your process and launch a voice AI use case tailored to your team.